FAQ

Q: How can I place an order?

A: Placing an order is easy! Simply browse our products, add the items you want to your cart, and follow the checkout process.

Q: What payment methods do you accept?

A: We accept a variety of payment methods, including credit/debit cards and PayPal. Feel free to choose the option that suits you best.

Q: Is it safe to shop on your website?

A: Absolutely! We take the security of your information seriously. Our website uses secure encryption to protect your personal and payment details.

Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the delivery status.

Q: Do you offer international shipping?

A: Yes, we do! We offer international shipping to many countries. Shipping costs and delivery times may vary, so check our shipping information for details.

Q: What is your return policy?

A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Check our Returns page for more details.

Q: How can I contact customer support?

A: We're here to help! You can reach our customer support team through our Contact Us page or by emailing contact@luxeotte.com.

Q: Do you have a physical store?

A: Currently, we operate exclusively online. This allows us to provide a convenient shopping experience for customers around the world.

Q: Can I cancel or modify my order after it's placed?

A: Unfortunately, once an order is placed, it enters our processing system quickly. Therefore, we are unable to cancel or modify orders. Please double-check your order before confirming the purchase.